"Serving with Heart"
Hospitality
We will treat you as you'd like to be treated - by using your name, smiling and always looking for ways to meet your unique expectations.
Excellence
We will be enthusiastic about doing our jobs. We will take personal responsibility for solving problems and we will continuously find ways to improve everything we do. We will reassess needs frequently to avoid delays.
Attitude
We will demonstrate the ability to do the right thing, at the right time. And regardless of how we're communicating with you - in person, in writing, or on the phone - we'll be prompt, courteous and accurate.
Responsibility
We will give prompt, personalized attention. We will create an environment that inspires confidence and security by being well-groomed, dressing professionally and wearing our I.D. badges. We will take time to introduce ourselves and explain what we are about to do.
Teamwork
We will work together to serve you with excellence. We will speak with clarity and directness. We will listen actively and be sensitive to nonverbal communication. We will validate your satisfaction because we value you.
